|
|
CONSULTATION HOURS
| 9.00 to 11.30am |
4.00 to 5.30pm (except Wednesday
afternoon). |
There is an appointment system at
all surgeries. Urgent cases will be dealt with as a priority. Please remember
if you request a particular doctor, you may have to wait several days for an appointment.
Open Surgery
The
practice operates an open surgery between 11.00 and 11.30am each morning (Monday
to Friday), for those patients who have an urgent problem and need to consult
the doctor on the same day. This is operated on a 'first-come first-served' basis
with patients consulting the first available doctor. No requests to see a patient's
usual GP can be accommodated, although requests to see a female or male GP will
be met.
Patients attending should give their name to the receptionist on
arrival.
OUT
OF HOURS SERVICE
Telephone:
Lagan Valley out-of-hours service (LaganDoc)
| Monday - Friday |
|
6.00pm - 7.30am, Saturday and Sunday
(all day) |
| |
|
Lisburn 028 9260 2204 |
A message will be relayed to the
doctor on call.
SUGGESTIONS
We are constantly trying to improve
our services and would welcome any constructive suggestions. These should be directed
to the business manager, Sam Bryans.
PRACTICE COMPLAINTS
PROCEDURE
If you have a complaint please speak
to Mr Bryans, business manager, as soon as possible, preferably within six months
and not later than one year. This will be acknowledged within two days and you
will be offered an appointment to discuss matters fully. If this does not produce
a satisfactory resolution to your complaint, then a written complaint can be made
to the:
Complaints Officer
Eastern Health and Social Services Board
12-22
Linenhall Street, Belfast BT2 8BS
Telephone: 028 9032 1313 Ext 2917
Car
Parking
Car parking is available in the large car park
opposite the health centre, where a pay-and-display system is in place. Patients
should ensure that adequate time and payment is made for the duration of time
spent within the health centre. Places for the disabled are available here.
Patients
should note that it may be necessary to perform additional tests in connection
with their condition and that this may add to the original length of time spent
within the health centre.
The health centre has a limited number of disabled
spaces available. |
